Customer Service
Return Policy TEMA
Return Policy Requirements:
By placing an order with Tema Hospitality, you acknowledge and agree to comply with our Return and Refund Policy. We encourage you to review the policy carefully to ensure a smooth and transparent process should you need to return any items or request a refund.
- How can I return my order?
- What are the terms and conditions for returning a product?
- How long does it take to receive a refund?
- Will the shipping cost be refunded if I make a return?
- What should I do if the product I received is incorrect, damaged, or defective?
- What if I can’t find the answer to my question?
How can I return my order?
To return your order, please ensure the following:
- The product must be in unused condition, with its original packaging unopened and the packing label intact.
- Returns are valid within 14 days from the purchase date.
- Custom products, including those with embroidery or sizes outside our size chart, cannot be returned or exchanged.
If your item meets the above criteria, contact our customer support team to initiate the return process. Note that TEMA reserves the right to refuse returns in cases of product misuse.
What are the terms and conditions for returning a product?
The terms and conditions for returning a product are as follows:
- The product must be unused, with the original packaging unopened and the packing label intact.
- Products with defects such as tears, stains, or uneven stitching are eligible for return.
- Returns must be initiated within 14 days from the date of purchase.
- Custom products, including items with embroidery or sizes outside our size chart, cannot be returned or exchanged.
- TEMA reserves the right to decline returns or exchanges if there are signs of product misuse.
- For exchanges resulting from incorrect orders placed by the customer, all related costs are the customer’s responsibility.
How long does it take to receive a refund?
Refunds are typically processed within a few business days after the returned product has been received and inspected to ensure it meets the return policy requirements. The exact time may vary depending on your payment method and financial institution.
Will the shipping cost be refunded if I make a return?
If you need to return an item, we offer a fast and hassle-free return shipping process. You have the option to have the item picked up by us at no cost, making the return process completely free for you. Alternatively, you can deliver the item directly to our showroom, or use your preferred shipping service, with the cost of shipping being the responsibility of the sender. Please note that shipping costs will only be refunded if the return is due to a defective, damaged, or incorrect product. We strive to ensure a smooth and efficient return experience for you.
What should I do if the product I received is incorrect, damaged, or defective?
If the product you received is incorrect, damaged, or defective, please contact our customer support team immediately. Provide details about the issue, including photos if possible, so we can process your return or exchange quickly. We will arrange for free return shipping, either by picking up the item or providing you with further instructions. Once we receive the product and verify the issue, we will either send a replacement or issue a refund.
What if I can't find the answer to my question?
If you can’t find the answer to your question, please feel free to contact us directly. You can reach us at +62 87862415858 or email us at info@temahospitality.com. Our customer support team will be happy to assist you.
Return Policy Requirements:
By placing an order with Tema Hospitality, you acknowledge and agree to comply with our Return and Refund Policy. We encourage you to review the policy carefully to ensure a smooth and transparent process should you need to return any items or request a refund.
- How can I return my order?
- What are the terms and conditions for returning a product?
- How long does it take to receive a refund?
- Will the shipping cost be refunded if I make a return?
- What should I do if the product I received is incorrect, damaged, or defective?
- What if I can’t find the answer to my question?
How can I return my order?
To return your order, please ensure the following:
- The product must be in unused condition, with its original packaging unopened and the packing label intact.
- Returns are valid within 14 days from the purchase date.
- Custom products, including those with embroidery or sizes outside our size chart, cannot be returned or exchanged.
If your item meets the above criteria, contact our customer support team to initiate the return process. Note that TEMA reserves the right to refuse returns in cases of product misuse.
What are the terms and conditions for returning a product?
The terms and conditions for returning a product are as follows:
- The product must be unused, with the original packaging unopened and the packing label intact.
- Products with defects such as tears, stains, or uneven stitching are eligible for return.
- Returns must be initiated within 14 days from the date of purchase.
- Custom products, including items with embroidery or sizes outside our size chart, cannot be returned or exchanged.
- TEMA reserves the right to decline returns or exchanges if there are signs of product misuse.
- For exchanges resulting from incorrect orders placed by the customer, all related costs are the customer’s responsibility.
How long does it take to receive a refund?
Refunds are typically processed within a few business days after the returned product has been received and inspected to ensure it meets the return policy requirements. The exact time may vary depending on your payment method and financial institution.
Will the shipping cost be refunded if I make a return?
If you need to return an item, we offer a fast and hassle-free return shipping process. You have the option to have the item picked up by us at no cost, making the return process completely free for you. Alternatively, you can deliver the item directly to our showroom, or use your preferred shipping service, with the cost of shipping being the responsibility of the sender. Please note that shipping costs will only be refunded if the return is due to a defective, damaged, or incorrect product. We strive to ensure a smooth and efficient return experience for you.
What should I do if the product I received is incorrect, damaged, or defective?
If the product you received is incorrect, damaged, or defective, please contact our customer support team immediately. Provide details about the issue, including photos if possible, so we can process your return or exchange quickly. We will arrange for free return shipping, either by picking up the item or providing you with further instructions. Once we receive the product and verify the issue, we will either send a replacement or issue a refund.
What if I can't find the answer to my question?
If you can’t find the answer to your question, please feel free to contact us directly. You can reach us at +62 87862415858 or email us at info@temahospitality.com. Our customer support team will be happy to assist you.